Sivers has some rather unorthodox advice that frankly, looks refreshing. When his company grew to fifty employees, business-to business services told him he needed an "official review plan, sensitivity training, Terms and Conditions postings, and all this corporate crap." He said "no" to all of it. His advice? "As your business grows, never let the leeches sucker you into all that stuff they pretend you need."
He talks about the strength of many little customers and suggests you design your business to have "NO big clients, just lots of little ones. When you build your business on serving thousands of customers, not dozens, you don't have to worry about any one customer leaving or making special demands."
Overall, this seems to be a great little book if you are an entrepreneur with your own business or aspiring to be one.
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